Frequently Asked Questions
Everything you need to know about your Twelve South experience.
What is your return policy?
We offer a 30-day return policy for all items purchased directly from our store. Products must be in their original packaging and in like-new condition to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Does my product come with a warranty?
Yes, all Twelve South products include a one-year limited warranty against defects in materials and workmanship under normal use.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you contact our support team within one hour of placement, we will do our best to accommodate any changes or cancellations.