Returns & Exchanges
We want you to love your Twelve South gear, but if you are not completely satisfied, we offer a 30-day return window for products purchased directly from our store. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the item in its original box with all accessories included, and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing